Contact Centres and BPO
Contact Centres
Contact Centres have become an integral part of almost all major businesses worldwide. A majority of businesses use contact centre services to provide standardised, streamlined and uniform services for consumers.
They even service internal functions through Call Centers that act as Help Desk and Sales Support Centers. Drawing on the global experience of Datec’s contact centre team, we can provide:
- Inbound and Outbound services
- Voice, eMail, Chat, Paper Mail
- Service Desks – Customer Service, B2B Collections, B2C Collections, Technology Helpdesk, Finance & Accounting, Sourcing support, etc. Business Process Outsourcing (BPO) is one of the fastest growing segments among Information Technology Enabled Services.
Business Process outsourcing (BPO)
BPO has helped companies focus on their core competencies.
Datec’s BPo Services - advantages:
Cost reduction: Cost reduction is achieved through process improvements, re-engineering and use of technologies that bring administrative and other costs under control.
Concentration on core business: With the day-to-day back office operations taken care of, the management is free to concentrate on the core business of the company.
Outside expertise: Your organisation is saved from the hassles of recruiting and training personnel in non-core areas.
Readiness towards changing customer demands:
Outsourcing business processes to Datec will give you flexible and scalable services, allowing your management to concentrate on your customers’ changing requirements and your own evolving business priorities such as acquisitions, consolidations and joint ventures.
Revenue increase: By outsourcing non-core processes, companies can concentrate on increasing sales and market share, developing new products, expanding into new markets and increasing customer service and satisfaction