On Demand Support is a service designed for clients that find traditional support (call when needed) is the best support option for their business. There is no limit, no contract and no commitment. You pay per hour (or per project) for the services.
To streamline on demand support requests, we follow these simple steps:
- Assessment: When you contact Datec Service desk for support a knowledgeable representative will carefully listen to your issue, log the issue in our system and will assign a dedicated technician to get your problem resolved.
- Troubleshooting: A dedicated Datec technician will contact you and start working to get your issue resolved.
- Resolution: After the issue has been resolved to clients full satisfaction, an invoice will be sent out for the work done.
- IT Audits
- Network Assesments
- Security Architecture Assessments
- BCM/BCP Assessments
- Cloud Readiness Assessments
The IT auditing process is inherently complex as it involves multiple internal and external stakeholders. Existing audit infrastructure has evolved from the bottom up, leaving most organizations without a single system of record, and preventing top down visibility and control.
At Datec we carefully examine and evaluate your organisation's information technology infrastructure, your IT policies and operations to determine whether your IT controls protect your corporate assets, ensure data integrity and are aligned with your business's overall goals.
The purpose of a network assessment is to provide you with a clear vision and understanding of how your business goals can be met with technology. Datec works with you to define and refine your existing network. Together we build the roadmap to successfully take your business to the next level.
We start by meeting with you and discussing what your areas of concern are. We assign a Network Engineer to do the discovery of the network. While onsite we will take the time to meet with management and key users to gain further feedback.
Our network Engineer performs a physical and logical inventory of the network to provide you a detailed overview. We evaluate the technical environment and identify ways to optimize your infrastructure. This information is helpful when planning a project or to simply give you peace of mind.
Examples of areas we focus on are:
- LAN/WAN infrastructure
- Wireless Network
- Security Vulnerabilities
- Backup Strategies
- Optimizing the Network Performance
The final deliverable to you is a valuable tool you can use in all of your technology decision making.
Security Architecture assessment reviews your security framework to understand the risks, identify compliance requirements and make required recommendations.
Datec's’ Security Architecture Assessment Services help you implement a comprehensive security architecture by identifying weak links and gaps in your security framework and providing a set of prioritized actionable items to overcome them.
Our IT security experts have a deep understanding of compliance, regulations and security frameworks. They focus and follow security best practices for your business domain and help to develop an environment which helps you achieve compliance and be secure in dynamic risk environment.
Our partner PanGRC is a boutique software and consulting company specializing in the development and implementation of business continuity management (BCM) and governance risk and compliance (GRC) solutions. PanGRC has a proven track record regarding a broad cross-section of industry sector’s business continuity requirements.
We have an unique software solutions deployment and workshop approach for BCM/BCP assessment. The appropriate methodology (GRC or BCM) is embedded within the software and the focus of the workshop is on collecting GRC / BCM data from the subject matter experts using intuitive screens…a more enjoyable experience for workshop participants compared to completing an Excel spreadsheet or Word table.
Talk to our experts to further understand the several benefits of the software-based approach for BCM/BCP assessments.
Our team of experts will work with you to review your critical operations related to cloud computing – organisation, infrastructure and applications and help you to :
- Refine your vision and goals for cloud;
- Qualify your needs and requirements related to cloud;
- Draw up a high-level roadmap and action list to move forward.